TeamViewer Assist AR

What is included in TeamViewer Assist AR?

See-What-I-See — Live camera feed from the on-site device.
3D AR Annotations — Arrows and markers stick to real objects.
Voice and Chat — HD VoIP audio plus in-session text messaging.
Session Recording — Capture calls for training and quality review.
Core Capacity — 256-bit AES with 2048-bit RSA key exchange.
Important — No unattended access; a live on-site person is required.

What are the main benefits of TeamViewer Assist AR?

TeamViewer Assist AR is a "see-what-I-see" augmented reality support tool that lets a remote expert view an on-site worker's phone or smart-glasses camera and guide them with 3D markers. It moves remote support from screens to physical machines, hardware, and equipment.

Fewer Site Visits — Guide field staff without traveling to them.
Faster Fault Fixing — Diagnose machine issues during one live call.
Hands-Free Support — Smart glasses keep a technician's hands free.
Cross-Language Help — Translated captions connect experts and field workers.
Documented Sessions — Transcripts and AI summaries record each step.

What does TeamViewer Assist AR do?

TeamViewer Assist AR streams the live camera view from an on-site worker's smartphone, tablet, or smart glasses to a remote expert working on a Windows or Mac computer. The expert places 3D arrows and markers that lock onto real-world objects using Apple ARKit and Google ARCore tracking, so a pointer stays on the right cable or bolt even as the camera moves. Both sides talk over HD VoIP and can share files during the session. It is built for guiding hardware, machinery, and equipment repairs rather than controlling the remote device itself.

Who is TeamViewer Assist AR best suited for?

It suits field service, manufacturing, and IT support teams that need to walk someone through a physical task that a normal screen share cannot show. A typical case is a technician repairing a machine built in another country: instead of sending an engineer on-site over several days, a remote expert guides the repair live through the camera. Because the on-site app is free on iOS and Android, the person receiving help needs no paid account and no prior setup. The real value is reaching equipment and hardware that ordinary remote-desktop tools cannot see.

What is the difference between Assist AR Lite and Assist AR Pro?

Assist AR Lite is the free base tier with core AR annotations, file sharing, session recording, and five SMS session invites per month. Assist AR Pro adds unlimited invites, multi-expert calls, live captions with translation into more than 250 languages, in-call transcription, and integrations with Microsoft Teams, Salesforce, and ServiceNow. Pro also adds connection reporting, single sign-on, and unlimited smart glasses per license, which matter for larger support operations. The table below shows the practical differences.

Does TeamViewer Assist AR include unattended remote access or remote device control?

No. Assist AR is a live, attended session that needs a person on-site pointing the device camera at the problem, so there is no unattended or background access like classic TeamViewer remote control. It also does not take over the on-site phone or PC; the expert guides with AR markers and can push information to the on-site screen, but cannot operate the remote device. If you need to log into an unattended machine or control a desktop directly, that is handled by TeamViewer's standard remote access products, not by Assist AR. Buyers moving over from screen-sharing support should plan for this camera-based, guidance-only model.

Which devices and smart glasses does TeamViewer Assist AR support?

The on-site side runs the free Assist AR app on iOS and Android phones and tablets, while the expert connects from a Windows or Mac computer or the mobile client. For hands-free work it also runs on smart glasses including Microsoft HoloLens, RealWear HMT-1 and Navigator 500, and Vuzix M400 and M4000. Smart glasses support is limited on the free Lite tier and unlimited on Pro. This lets a technician keep both hands on a repair while the expert marks up whatever the glasses camera sees.

How secure are TeamViewer Assist AR sessions?

Sessions use 256-bit AES end-to-end encryption with a 2048-bit RSA key exchange, the same encryption family used across the TeamViewer platform. Pro tiers add two-factor authentication and single sign-on to control which experts can start a session. TeamViewer runs ISO/IEC 27001-certified data centres, which matters when field footage may show sensitive equipment or facilities. For regulated work, Pro connection reporting and call history give an audit trail of who connected and when.

Frequently asked questions about TeamViewer Assist AR

Do I need a separate TeamViewer subscription to use Assist AR?

No. Assist AR uses named-user licensing per expert and can be purchased on its own, so a separate TeamViewer remote access subscription is not required to run AR sessions.

Can users create AR tutorials without a live expert on the call?

Yes. The mobile app can record a video with AR annotations that stay attached to real objects, then save or share it without any remote connection, which is useful for building repeatable work instructions.

Is TeamViewer Assist AR free for personal use?

The mobile app is free to install, and personal, non-commercial use does not require a license. Providing support through the desktop or mobile expert client for business use requires a paid Assist AR license.