TeamViewer Add-On Support for Mobile Devices

What is included in TeamViewer Add-On Support for Mobile Devices?

Mobile Remote Support – Support Android and iOS devices remotely.
QuickSupport App – Attended sessions after the user shares a device ID.
Unattended Android Access – Reach Host-equipped devices with no operator present.
Mobile Dashboard – Monitor storage, CPU, and memory usage.
Performance Metric – Unattended control across 100+ Android device brands.
Important – iOS allows live screen viewing only, not remote control.

What are the main benefits of TeamViewer Add-On Support for Mobile Devices?

This add-on extends a TeamViewer Remote subscription so technicians can reach smartphones, tablets, and commercial-grade devices such as kiosks and POS units. It enables the desktop-to-mobile and mobile-to-mobile support connections that a base plan alone does not allow.

Fix Phones Remotely – Resolve device issues without physical access.
Unattended Fleet Support – Service kiosks and signage when unstaffed.
Cross-Device Reach – Connect from desktop, tablet, or phone.
Remote Configuration – Push Wi-Fi and import iOS profiles.
File Transfer – Send files to unattended Android devices.
Encrypted Sessions – Connections use end-to-end 256-bit AES encryption.

What does the mobile device support add-on actually do?

It lets you open remote support sessions to Android and iOS devices from a computer, tablet, or another phone. On the receiving device, the user installs the TeamViewer QuickSupport app and shares an ID; the supporter then connects to view or, on supported Android hardware, control the screen. It also covers commercial-grade Android devices like point-of-sale systems, interactive kiosks, and digital signage. Without this add-on, a standard TeamViewer plan cannot establish desktop-to-mobile connections.

Can you remotely control an iPhone or iPad with this add-on?

No. Apple does not permit remote control of iOS devices, so TeamViewer provides live screen sharing only for iPhone and iPad. You can watch the user's screen in real time and talk them through a fix, but you cannot tap, type, or navigate on their behalf. Full remote control is available for Android devices from supported manufacturers once the QuickSupport add-on and its permissions are in place. If your support workflow depends on taking over iPhones directly, this is the key limitation to plan around.

Does the add-on support unattended access to mobile devices?

Yes, but only for Android. By installing the TeamViewer Host app and assigning the device to your account, you can connect to Android phones, tablets, and commercial-grade hardware with no one present to accept the session. TeamViewer supports this unattended access and control across more than 100 brands of Android-based devices. The Host app is not available for iOS, so iPhones and iPads always require someone to start screen sharing on the receiving end.

Do you need a TeamViewer subscription to use the mobile add-on?

Yes. The mobile device support add-on attaches to a TeamViewer Remote plan and is selected alongside that plan, not sold as a standalone tool. The free QuickSupport app can be used for personal, one-to-one help, but establishing desktop-to-mobile support connections for commercial use depends on both the subscription and this add-on. Check that your base plan is in place first, then confirm the mobile add-on is enabled before relying on it for daily support.

How does mobile support differ between Android and iOS?

The two platforms differ sharply in what a supporter can do. Android allows full remote control on supported manufacturers and unattended access through the Host app, while iOS is restricted by Apple to screen viewing during an attended session. The table below outlines the verified differences so you know what to expect before starting a session.

Frequently asked questions about TeamViewer Add-On Support for Mobile Devices

What is the difference between the QuickSupport and Host apps?

QuickSupport is for attended, on-demand help: the user opens it, shares the ID, and the session ends when they close the app. Host is for unattended access on Android: it is assigned to your account and stays reachable without anyone confirming the connection, which suits kiosks, signage, and POS terminals. Choose QuickSupport when a person is at the device and Host when the device runs on its own.

Can mobile support be rolled out through an MDM or EMM platform?

Yes. The QuickSupport and Host apps can be deployed across an organization using mobile device management or enterprise mobility management tools, with pre-built integrations for Microsoft Intune, IBM MaaS360, and MobileIron, among others. This lets IT push the support apps to a device fleet centrally instead of installing them one by one. It is the practical route when you need consistent support coverage across many managed Android devices.