TeamViewer Add-On Staff Agent

What is included in TeamViewer Add-On Staff Agent?

Servicecamp seat – Adds a licensed agent to your service desk.
Ticket handling – Manage, assign, and reply to support tickets.
Inbox permissions – Grant access to specific Servicecamp inboxes only.
Session linking – Connect TeamViewer remote sessions to open tickets.
Core Capacity – Named per-agent seat added to an existing license.
Important – Base TeamViewer and Servicecamp license required separately.

What are the main benefits of TeamViewer Add-On Staff Agent?

The Staff Agent add-on expands a TeamViewer Servicecamp help desk with one extra licensed agent who can work tickets across assigned inboxes. It suits support teams that already run Servicecamp and need to add ticket-handling capacity as the team grows.

Extra capacity – Add one more agent to Servicecamp.
Ticket ownership – Route requests to the right team member.
Scoped access – Limit each agent to assigned inboxes.
Support tracing – Tie remote sessions to logged tickets.
Flexible seats – Reassign an agent seat when staff change.
Clean handovers – Signatures and notifications set per agent.

What does the TeamViewer Add-On Staff Agent do?

It adds one licensed staff agent to a TeamViewer Servicecamp instance so that person can create, own, and resolve support tickets. Servicecamp is TeamViewer's cloud service desk, and each staff agent is assigned to specific inboxes with their own email signature and notification settings. During setup an administrator can also grant that agent admin permissions. The add-on does not run on its own; it extends an existing Servicecamp help desk rather than replacing it.

Who is the TeamViewer Add-On Staff Agent best suited for?

It fits IT support and help-desk teams that already use TeamViewer Servicecamp and need to add another agent as ticket volume rises. Instead of moving to a larger plan, a team can attach a single agent seat to its current license and assign that person to the relevant inboxes. This keeps ticket routing, reporting, and remote-session history together in one console. It is not meant for solo users who only need remote control, since remote sessions do not require a Servicecamp agent seat.

Does the Staff Agent add-on include remote access channels or a base TeamViewer license?

No. The Staff Agent add-on does not include remote connection channels, unattended access, or a base TeamViewer license. It only adds a service-desk agent seat inside an active Servicecamp subscription, so you must already own a compatible TeamViewer license with Servicecamp before it does anything. Concurrent remote connections are counted as channels and are licensed separately from staff agents. Buyers who need more simultaneous remote sessions should add channels, not staff agents.

What is the difference between a staff agent and a TeamViewer channel?

A staff agent is a named help-desk seat in Servicecamp, while a channel is a concurrent remote-connection session on the core TeamViewer license. Adding a staff agent lets one more person work tickets; adding a channel lets one more remote session run at the same time. The two are licensed and assigned independently, so scaling a support operation usually means choosing the right mix of both. If your bottleneck is people processing tickets you need staff agents; if it is simultaneous connections you need channels.

What should users check before choosing the Staff Agent add-on?

First confirm your TeamViewer plan already includes Servicecamp, because the Staff Agent add-on has no function without an active Servicecamp instance. Next, decide which inboxes the new agent should access and whether they need administrator permission, since both are set when the agent is created. Also check whether your real shortage is ticket handlers or concurrent connections, as only the former is solved by a staff agent. Confirming these points avoids buying an agent seat that cannot be attached to a working service desk.

Frequently asked questions about TeamViewer Add-On Staff Agent

Can a Staff Agent license be reassigned to another employee?

Yes. A company administrator can reassign an agent license to a different TeamViewer account, up to twice per calendar year. This is useful when staff change roles or leave, so a paid seat is not left unused.

Do customers who submit tickets need a Staff Agent license?

No. Only the support staff working on tickets need an agent seat; end customers can raise and follow tickets without one. Servicecamp can even accept tickets created without a login, so requesters are never counted as agents.