Jetbrains YouTrack Cloud

What is included in JetBrains YouTrack Cloud?

Issue tracking – Record, link, and resolve bugs and tasks.
Agile boards – Scrum, Kanban, and mixed board presets.
Knowledge base – Build searchable articles and team documentation.
Helpdesk projects – Ticket queues with SLAs for customer support.
Core Capacity – 20 configurable reports plus unlimited dashboards.
Important – Helpdesk agents require separate licenses from regular users.

What are the main benefits of JetBrains YouTrack Cloud?

JetBrains YouTrack Cloud is a hosted issue tracker and project management tool that JetBrains runs, updates, and backs up for you. One instance can handle development tasks, agile planning, a knowledge base, and customer support tickets without installing or maintaining a server.

No maintenance – JetBrains handles updates, backups, and hosting.
Flexible workflows – Customize fields, statuses, and scripted automation.
One workspace – Tasks, docs, and support tickets together.
Easy migration – Import from Jira, GitHub, GitLab, and more.
Built-in reporting – Burndown charts, Gantt timeline, and time tracking.
Portable data – Move to YouTrack Server whenever needed.

What does JetBrains YouTrack Cloud do?

YouTrack Cloud is a hosted issue tracker and project management platform that JetBrains runs on its own cloud infrastructure, so your team never installs or patches a server. It centralizes tasks, bug reports, agile boards, a knowledge base, and customer support tickets in a single instance. Issues are organized with a query-based search language and configurable custom fields, so a marketing team and a development team can run very different workflows in the same place. JetBrains performs automatic updates and daily backups of your data. The same codebase powers both hosting options, so no feature is held back on the hosted version.

Who is JetBrains YouTrack Cloud best suited for?

It fits software and IT teams that have outgrown a basic task list and need configurable workflows without running their own server. A development team can use Scrum or Kanban boards, scripted workflow automation, and VCS integration to move issues through stages automatically, which a simple to-do tool cannot do. Non-technical teams such as HR or marketing use the same instance with their own fields and boards, avoiding a second tool. Because JetBrains hosts and maintains it, small teams without a dedicated admin still get updates and backups handled for them. Teams that must keep data on their own hardware are better served by YouTrack Server.

What is the difference between YouTrack Cloud and YouTrack Server?

They are the same application with the same features, but YouTrack Cloud is hosted by JetBrains while YouTrack Server runs on hardware you control. With Cloud, JetBrains handles updates, infrastructure, and daily backups, and you can choose a US or Germany (Frankfurt) data center for residency. With Server, you install on your own machine or via Docker or Kubernetes, keep data behind your firewall, and schedule your own upgrades and backups. Both offer a free plan for up to 10 users, and you can migrate between them in either direction using a backup copy. Pick Cloud to avoid server administration; pick Server when internal data control or compliance rules require on-premises hosting.

Does YouTrack Cloud include customer support agents in the Helpdesk?

No, YouTrack Helpdesk agents are licensed separately from your regular YouTrack users, so a standard user seat does not let someone work support tickets as an agent. Helpdesk projects add SLA tracking and a customer-facing portal, and the people who submit tickets can use an unlimited number of free reporter accounts. You only pay for the staff who actually resolve tickets as agents. This matters for budgeting: a ten-person team that also wants a public support desk needs agent licenses on top of its user plan. If you only handle internal requests, a standard issue-tracking project with a mailbox integration can sometimes avoid extra agent licenses.

Can YouTrack Cloud import existing projects from Jira or other tools?

Yes, the built-in import wizard migrates users, projects, and issues from Jira, GitHub, GitLab, monday.com, and Zendesk, and can extract issues from trackers like Mantis and Redmine. Continuous import lets you keep syncing from a source system, which helps when you consolidate several trackers into one YouTrack instance over time. This means you can run YouTrack alongside an old tool during a phased migration instead of switching everything in one risky cutover. You can also move data between YouTrack Cloud and YouTrack Server using a backup copy. For custom moves, the REST API gives programmatic access to issues and other entities.

What reporting and time tracking does YouTrack Cloud include for daily work?

YouTrack Cloud ships with 20 configurable reports plus burndown charts and an interactive Gantt timeline for scheduling and dependencies. Time tracking works both automatically and manually, so you can log effort against issues and then report on where the hours actually went to find bottlenecks. You can collect any mix of reports and widgets onto unlimited dashboards for personal, team, or customer views. For a team lead, this replaces a separate spreadsheet for sprint progress and timesheets. The burndown chart even accounts for weekends when projecting whether a sprint will finish on time.

Frequently asked questions about JetBrains YouTrack Cloud

Is there a free version of YouTrack Cloud?

Yes, YouTrack Cloud is free for up to 10 users and includes 30 GB of storage plus three support agents. You can switch from the free plan to a paid subscription at any time and keep all your existing data.

Does YouTrack Cloud include AI features?

Yes, all YouTrack Cloud customers receive free credits for AI-powered features, and these credits are replenished weekly. They power assistance such as turning text into issues and writing help, so you can try the AI tools without a separate add-on.

Can I use my own domain with YouTrack Cloud?

Yes, instead of the default instancename.youtrack.cloud address, you can configure a custom domain such as youtrack.yourcompany.com. This lets your team reach the instance at a company web address while JetBrains still hosts it.